1. Information We Collect

We collect information strictly necessary to provide dependable freight transportation, cargo coordination, customs processing, and customer assistance:

• Contact Information: Name, business title, phone numbers, WhatsApp contact, and email addresses.
• Consignment & Cargo Data: Origin pickup location, destination delivery address, material descriptions, packaging type, cargo weight, dimensions, and declared transit values.
• Commercial Documentation: E-Way bills, commercial invoices, packing lists, and GST details required for statutory highway movement and clearance compliance.
• Inquiry & Communication Records: Notes from calls, WhatsApp inquiries, and quote submission forms.

2. How We Use Your Information

The information we gather is utilized for legitimate business purposes:

• Generating accurate transportation quotations and processing dispatch orders.
• Coordinating pickup, transit checkpoints, and final destination handover.
• Preparing mandatory regulatory paperwork, gate passes, and clearance verification.
• Communicating status updates, delivery confirmations, and handling customer service inquiries.
• Maintaining operational records for accounting, legal, and taxation compliance.

3. Data Security & Confidentiality

We implement industry-standard physical, electronic, and procedural safeguards to protect your commercial details and shipping documents from unauthorized access, alteration, or disclosure. We never sell, rent, or trade your contact or business data to external third-party advertisers.

4. Information Sharing & Third Parties

Information is only shared under necessary logistics execution scenarios:

• Assigned Drivers & Hub Coordinators: Sharing pickup/delivery location coordinates and contact numbers for loading and delivery execution.
• Government & Customs Authorities: Fulfilling mandatory statutory disclosures (GST, E-Way Bill portals, customs border checkpoints).

5. Data Retention & Customer Rights

You have the right to verify, correct, or request the deletion of your contact records from our promotional contact lists at any time by contacting our support team. Shipment invoices and statutory records are retained as required by Indian commercial law.